At all times customers should be aware of and agree to these terms and conditions.  The terms and conditions are explained to the customer at the start of the relationship, for example with issuing an estimate or quotation, or at the time an order is placed. They allow the customer to discuss any problems they have before an invoice is raised. The law allows the supplier to challenge customers who attempt to impose terms and conditions that remove the supplier’s rights to claim late payment interest or compensation.  


It is the responsibility of the customer to obtain all necessary planning permissions and building consents prior to the commencement of thatching works.  The customer shall be responsible for the payment of all fees connected with permissions.  

2.1Ensure all overhead cables /wires are well insulated.


3.1Unless otherwise agreed in writing Lee Miller shall provide all labour and equipment necessary for the proper execution of the work.

3.2Irrespective of any insurance affected by Lee Miller the customer must advise his insurers that building works are being carried out on his property and to ensure that the insurance covers against loss or damage by fire or any other risks arising out of and during the building operations.  

3.3The date agreed for completion is subject to alteration in the event of delays occurring through inclement weather, additions or variations to the work described in the estimate, shortage, difficulty, impossibility or impracticality in obtaining materials necessary for carrying out the work or other cause beyond the control of Lee Miller its employees or sub-contractors.

3.4The customer must supply an adequate water and electricity supply. Use of toilet facilities is greatly appreciated. 


The estimate is subject to review by Lee Miller if not accepted within two months of the issue date.

Payment of the whole account shall become due in three stages:-

4.1Payment of 50% of the estimated cost immediately upon delivery of materials on site.

4.2Payment of 25% of the estimated cost at approximately the halfway stage of work completion.

4.3Payment of the balance due within seven days of completion of the work or within seven days of the submission of the final account, whichever shall be later.  Lee Miller reserves the right to charge interest on late payments and claim compensation for debt recovery costs.


5.1The value of any variations to the work described in the estimate and authorised by the customer, whether by addition, omission or substitution of any work, should where practicable be agreed in writing before the variation is carried out.

5.2In the course of any new thatching work being applied to existing wood work or structures, if in the opinion of Lee Miller the structure is incapable of sustaining the thatch or additional thatch, such structure shall be replaced or repaired with the agreement of the customer to the additional work and at an agreed increased cost. 



Defects which exist at or appear within three months from the completion of the work, if shown to arise from faulty workmanship or materials will be made good by Lee Miller at its own cost. Notice in writing must be given of such defects before the expiry of the period stated.

6.2Limit of liability

All materials supplied are subject to any conditions of sale attached thereto by the manufacturer or supplier.  In the event of any material proving to be defective, Lee Miller liability is limited to such amount by way of damages as may be recovered from the manufacturer or supplier.

Any disputes or differences arising out of the execution of the work is to be referred upon application of either party to a person to be nominated by the Executive of the National Society of Master thatchers whose decision shall be final and binding on both parties.


Quotations for thatching are often given and approved well ahead of an agreed start date.  Once agreed termination by either party must be by written notice, failure to do so will make the defaulter liable to a 10% charge of the value given in the estimate.


This agreement shall be in accordance with the law of the United Kingdom and is binding on receipt of a signed agreement for the quotation. 


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